Return and Exchange Policy

At MOCHI ACCESORIES, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help!

Eligibility for returns

• Products must be returned within 30 days of receipt.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• Certain items, such as perishable goods (e.g., food products), personal hygiene items, or customized products, are not eligible for returns.

How to Start a Return

1. Contact Us: Please email our support team at [your email address] with your order number, the product you wish to return, and the reason for the return.
2. Return authorization: Once your return is approved, we will provide instructions on how and where to send your item.
3. Shipping costs: Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part (wrong or defective item).

Refunds

• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you received a defective or damaged item, we are happy to offer an exchange. Please contact us within 7 days of receiving your order to arrange this.

Non-returnable Items

• Perishable products (e.g., food and drinks).
• Personal hygiene and intimate items.
• Sale items or gift cards.

Need more help?

For any questions about returns or exchanges, feel free to contact our customer support team at info@mochiaccesorios.com. We're here to assist you!