TERMS & CONDITIONS

Terms and Conditions

By using our website and purchasing products from us, you agree to the following terms and conditions. Please read them carefully before making any purchase.

1. General Information

  • Owner: MOCHI ACCESORIOS is an online store offering beauty accesories for sale in USA and Ecuado. These terms apply to all transactions made through our website.
  • Contact: You can reach us at info@mochiaccesorios.com, or call us at 593987214661 for any inquiries or concerns.

2. Product Information

We strive to ensure that product descriptions and images on our site are as accurate as possible. However, slight variations in colors, sizes, or packaging may occur.

3. Ordering Process

  • Pricing: All prices listed are in Dollars and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without notice.
  • Payment: We accept major credit/debit cards, PayPal, and other forms of payment as listed at checkout. Payment must be received in full before your order is processed.
  • Order Confirmation: Once an order is placed, you will receive an email confirmation. This does not mean the order is accepted. We reserve the right to cancel any order if the product is unavailable, the payment method is invalid, or for any other reason.

4. Shipping and delivery

  • Shipping Area: We currently ship within USA and [other regions/countries if applicable].
  • Shipping Time: Orders are usually processed within 7 days and delivered within 7 - 10 days.
  • Shipping Costs: Shipping fees will be calculated at checkout based on your delivery location and selected shipping method.
  • Delays: We are not responsible for shipping delays due to external factors such as weather, customs, or courier issues.

5. Returns and Refunds

Please refer to our Return and Exchange Policy for details on how to return products and obtain refunds.

6. Limitation of Liability

We do our best to ensure that the website is secure and functioning properly. However, we are not liable for any damages resulting from:

  • Interruptions in the availability of the website.
  • Errors or inaccuracies in product descriptions or pricing.
  • Unauthorized access to your personal data.

7. Privacy Policy

We take your privacy seriously. Please see our Privacy Policy for more details on how we collect, use, and protect your personal information.

8. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of MOCHI ACCESORIOS or its content suppliers and is protected by copyright law. You may not use or reproduce any content without our written permission.

9. Governing Law

These terms and conditions are governed by the laws of USA. Any disputes will be subject to the jurisdiction of the courts in USA.

10. Changes to Terms

We reserve the right to modify these terms at any time. Any changes will be effective upon posting on the website. It is your responsibility to review these terms regularly.

11. Contact Us

If you have any questions about these terms and conditions, please contact us at info@mochiaccesorios.com.

Mochi Accesorios USA Shipping Policy

At Mochi Accesorios, we are dedicated to delivering our Latin-inspired accessories to the USA efficiently and securely. Below, you'll find the details on our shipping policies, rates, and delivery times for customers in the United States.

Shipping Destinations

We ship to all 50 states within the USA, including Alaska, Hawaii, and US territories.

Processing Time

All orders are processed within 1-2 business days after you place your order. You will receive a confirmation email once your order has been shipped.

During holidays or promotional periods, please allow extra time for order processing. We strive to fulfill your orders as quickly as possible.

Shipping Rates and Options

Standard Shipping (US Mainland):

  • Flat Rate: $5 for all orders.
  • Free Shipping: Available for orders over $75.
  • Estimated delivery within 5-7 business days.

Expedited Shipping (US Mainland):

  • Flat Rate: $15 for all orders.
  • Delivery within 2-3 business days.

Alaska, Hawaii, and US Territories:

  • Flat Rate: $10 for standard shipping.
  • Free shipping on orders over $100.
  • Estimated delivery time: 7-10 business days.

Free Shipping

We offer free standard shipping on orders over $75 to the US mainland and on orders over $100 for Alaska, Hawaii, and US territories.

Order Tracking

Once your order has been shipped, we will send a tracking number via email. You can use the tracking number to monitor your package through our shipping carrier’s website. Please allow up to 24 hours for the tracking number to become active.

Delivery Time Estimates

  • Mainland USA: 5-7 business days for standard shipping.
  • Expedited Shipping: 2-3 business days.
  • Alaska, Hawaii, and US Territories: 7-10 business days for standard shipping.

Delivery times may vary depending on your location, weather, and carrier delays.

International Shipping

At this time, Mochi Accesorios only ships within the United States for US orders. If you're shopping from outside the US, please check our international shipping policy.

Customs and Duties

All US orders are not subject to customs duties or import taxes.

Lost or Delayed Shipments

If your shipment has been delayed or lost, please contact our customer service team at [email address] within 10 days of the expected delivery date. We will assist in locating the package or offer a replacement.

Returns and Exchanges

For information on returns and exchanges, please visit our [Returns Policy].

Contact Us

If you have any questions regarding shipping or need assistance with your order, feel free to reach out to our customer service team at:

Email: info@mochiaccesorios.com
Phone: [customer service phone number]
Business Hours: Monday to Friday, 9 AM - 5 PM (EST)

This policy ensures transparency in delivery times and costs, making it easy for your US customers to know what to expect when shopping at Mochi Accesorios.