Política de envío

Mochi Accesorios USA Shipping Policy

At Mochi Accesorios, we are dedicated to delivering our Latin-inspired accessories to the USA efficiently and securely. Below, you'll find the details on our shipping policies, rates, and delivery times for customers in the United States.

Shipping Destinations

We ship to all 50 states within the USA, including Alaska, Hawaii, and US territories.

Processing Time

All orders are processed within 1-2 business days after you place your order. You will receive a confirmation email once your order has been shipped.

During holidays or promotional periods, please allow extra time for order processing. We strive to fulfill your orders as quickly as possible.

Shipping Rates and Options

Standard Shipping (US Mainland):

  • Flat Rate: $5 for all orders.
  • Free Shipping: Available for orders over $75.
  • Estimated delivery within 5-7 business days.

Expedited Shipping (US Mainland):

  • Flat Rate: $15 for all orders.
  • Delivery within 2-3 business days.

Alaska, Hawaii, and US Territories:

  • Flat Rate: $10 for standard shipping.
  • Free shipping on orders over $100.
  • Estimated delivery time: 7-10 business days.

Free Shipping

We offer free standard shipping on orders over $75 to the US mainland and on orders over $100 for Alaska, Hawaii, and US territories.

Order Tracking

Once your order has been shipped, we will send a tracking number via email. You can use the tracking number to monitor your package through our shipping carrier’s website. Please allow up to 24 hours for the tracking number to become active.

Delivery Time Estimates

  • Mainland USA: 5-7 business days for standard shipping.
  • Expedited Shipping: 2-3 business days.
  • Alaska, Hawaii, and US Territories: 7-10 business days for standard shipping.

Delivery times may vary depending on your location, weather, and carrier delays.

International Shipping

At this time, Mochi Accesorios only ships within the United States for US orders. If you're shopping from outside the US, please check our international shipping policy.

Customs and Duties

All US orders are not subject to customs duties or import taxes.

Lost or Delayed Shipments

If your shipment has been delayed or lost, please contact our customer service team at [email address] within 10 days of the expected delivery date. We will assist in locating the package or offer a replacement.

Returns and Exchanges

For information on returns and exchanges, please visit our [Returns Policy].

Contact Us

If you have any questions regarding shipping or need assistance with your order, feel free to reach out to our customer service team at:

Email: info@mochiaccesorios.com
Phone: 593-98 721 4661
Business Hours: Monday to Friday, 9 AM - 5 PM (EST)

This policy ensures transparency in delivery times and costs, making it easy for your US customers to know what to expect when shopping at Mochi Accesorios.